USELESS BIOMETRIC 'AUTHENTICATION'

I was to receive a phone from MTN, but the delivery was NOT made because the ineffective biometric authentication could not 'authenticate' me. I called MTN and they say I must take up the inane system DSV have implemented. I showed the driver a copy of my ID and proof of residence (as requested). I then showed him my ORIGINAL ID BOOK. He delivered at my home, WHICH IS REGISTERED WITH THE MTN AND OF WHICH I HAVE PROOF OF RESIDENCE. HE COULD SEE THAT I AM ME, and yet he took the phone back because of the STUPID BIOMETRIC AUTHENTICATION FAILURE. This has caused me a great deal of inconvenience. Bank credit card deliveries, which are worth much much more than the phones they deliver do not implement such an ineffective elaborate useless system!

And then today DSV calls me again to arrange delivery for tomorrow, but with biometric authentication!!!! I refused to accept this failure for a second time. I am on the verge of cancelling my contract with MTN because of this useless system implemented by DSV.