Urgent Complaint: Non-Delivery of Discovery Bank Card

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the delayed delivery of my Discovery Bank card.

I have been waiting for over a week for the delivery, which has not yet taken place. During this time, I received only one call attempt (each of the two days) from your team. Unfortunately, I missed those calls, and no further attempts were made on subsequent days.

I have made several attempts to return the call; however, the line disconnects each time. In addition, I have been contacting your customer service line on ***, but whenever I select the banking option, the call is automatically disconnected. This has caused significant frustration, especially considering that I have already been charged for the card.

This situation is unacceptable, as it reflects poor communication and service delivery. I request that you urgently arrange for the delivery of my bank card without any further delays.

Please contact me on the following numbers to coordinate delivery:

*** ***

My ID number is: ***

I expect prompt resolution of this matter and clear communication regarding the delivery schedule.

Yours faithfully, Thulani Mkrola