Unresolved query: Client Services & Feedback

Document was couriered through pick-up locker at Engen in George Storrar Drive (Groenkloof). Document was placed and locked in on of the lockers, but machine did not confirm receipt. Phoned DSV the following day (27/05) to report problem and was advised that problem has been logged and driver will check on locker. Followed-up the next day, as no feedback was received - parcel has still not been picked up. 3rd day - still no feedback received and parcel can not be tracked. Will not be making use of there services again.