Unreliable and unprofessional service from dsv

Its going on 3 weeks and I'm still waiting for delivery of my FNB Card. Called dsv and their excuse is that they dont have my contact details which is a pathetic excuse asdue no attempt was made to contact FNB if this was true. Why FNB would use an unreliable courier service is beyond me. My last card delivered by CCD was on time and professional with constant updates. To date, I have not received a call or sms from dsv. I will request that any other courier company besides dsv handle my courier service from now on.