1 reviews | Active since Jul 2009
Unreliable!!
DSV Mounties is suppose to deliver an Avios credit card to my work place. They were supposed to deliver on Monday but did not show-up during the agreed time period. They rescheduled for delivery today (Wednesday) between 9AM and 11AM. Guess what? Again no show. Unbelievable. Phoned the call center. A lady called Queen kept me holding for 10 minutes and then I was transferred to another random person without explanation. This is unacceptable. Avios Card is not doing their brand any justice by using DSV Mounties as their distribution partner. I beg the management of DSV to listen to the recording of my call. It should be held up as an example of how NOT to treat customers. Or maybe they just do not care.
Good day James,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good day James,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good Day James,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We tried to contact you but our attempts were unsuccessful, however your parcel has since been delivered.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,
Good Day James,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We tried to contact you but our attempts were unsuccessful, however your parcel has since been delivered.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,