UNISA needs a new courier company!

<p>I have had the most terrible experience dealing with UTI / DSV Distribution. My UNISA books were dispatched 2 weeks ago and there has been no delivery. According to the student track and trace the parcel has been delievered but does not say to where or who signed for it. I have received nothing.</p> <p> </p> <p>Phoning them is a disaster, when I got through their systems were down. Other times their answering service gave no options or was just completely quiet. Or I got cut off. I tried over 5 different numbers - from the main call centre to Durban branches. No answer. I was on hold for over 30 minutes at one point. This is such a waste of time and money, I have been phoning for 3 days. </p> <p> </p> <p>I have sent various emails which either bounce or I get an automated reply saying that someone will call within 24 hours. I have received no call backs.</p> <p> </p> <p>This is terribly frustrating and is totally unacceptable! There is zero customer service. </p>