Unhelpful, useless and pathetic service!

How do you give a minus 10 rating?

DSV has had my card for more than 2 weeks. This was confirmed by my bank. My card expired in the mean time. After being assured it will be delivered 30 April, no show. Then they phoned 4 May to assure me it will be delivered 5 May. I arranged for 3pm because I had to take my child to the hospital at 1pm. They phoned at 2pm to say they are at my house. I repeated my dilemma and he assured me he'll be at my house at 3pm as requested.

By 4pm, still no show. Phoned the call centre again, but like always they are useless. Requested for a manager or supervisor. Was told someone will phone me right back. Yeah, nearly 5pm and SURPRISE... No call back.

****ed is not a strong enough word right now.

But I will take this further.