Unhappy customer

I was supposed to get my card from Discovery Bank to DSV last week Thursday. I was told that on the day the driver does not go to the township I then asked them what was the reason to make appointment if the driver does not go to the township. We then change it to Saturday the 24th of August. The driver called and **** that he was in my area and could not track my house via GPS. I then gave him a Landmark that he should call me once he’s there. He did not even bother I even called him he did not answer my calls. Today I called DSV again they cannot assist me because drivers don’t come to our area on Mondays they can deliver tomorrow. Why do we make appointments and they don't commit to them now we must be accommodative to them but we as customer give us bad service. Now I'm waiting for Team Leader or supervisor to call me back which I doubt he will. 😡😡