jK
jaqueline K
1 reviews | Active since Oct 2019
24 Oct 2019, 13:28
********* service
Dear Sir/Madam
This email serves as a formal complaint on your services, I was scheduled to receive my credit and debit cards . I am really disappointed in that your driver on both occasions was not even asking to see me instead he was leaving my card with the receptionist without even asking for my ID. I don't know what kind of service this is but that my bank cards are not rewards cards. He even called me to ask me to send him a text message if l collected my card that was after l had called him to track my card.
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Replies (1)DSV Road's replyOfficial
24 Oct 2019, 14:35Good day Jaqueline K,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
DSV Road's reply24 Oct 2019, 14:35
Official
Good day Jaqueline K,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
