UNEQUALED INCOMPETENCE!!!

<p>17 January, 2017: DSV is assigned documents to deliver to me form Wesbank.</p> <p>07 February 2017: Parcel still undelivered. I call them. They have the audacity to lie that no one was available to receive the document. No one called my phone or my wife's phone as well. They log in an investigation and would call me the next day as well as email me. </p> <p>08 February, 2017: I recive an email that the relevant department is attending to my case and I will get a response shortly. I cancel all business arrangements that I had made that depend on reciprt of the documents in question.</p> <p>20 February, 2017: Having had no response, communication, or signal whatsoever from DSV Distribution, I call them again, as well as write an email. I am informed that the parcel is on their floor "somewhere". After I demand an explanation, I am told that they may have lost the documents. They tell me that they need to investigate.</p> <p>21 February, 2017: I receive an email that it takes 4 to 5 days to investigate. I respond that I dont have 5 days + as I have waited for over a month already!!!! I get no response afterwards.</p> <p>28 February, 2017: 7 days later, the investigation is not concluded and my documents are still at large!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>