Unacceptable customer service

After calling dsv yesterday to enquire about my delivery, I was told it will be here before 13:00 today. This never happened.

I was on hold for 30 minutes today until my call just got cut at 13:00 when they close as per my call with them yesterday, this is the time they said that they close.

When calling yesterday I am told that I stay in an outlying area by the call centre agent and then later get told I stay on the normal route. After speaking to the operator, this all changed as apparently they don't have routes they follow. So no one is able to tell me why my delivery has not been done. Was told it will be here Friday by the company I bought the goods from, Friday when I called dsv it was in the overflow bin. Dsv should not make promises they do not plan to keep, don't say you will deliver by 13:00 and then not answer the phones from 12:30 and cut the call at 13:00.

So not sure which one is lying about this although I have zero trust in the company after getting **** to on the phone by two different people from dsv and without the product being with me there is also proof that they do not carry out their deliveries as they say they are going to either.