MG
Mariam G
1 reviews | Active since Aug 2015
22 Sept 2021, 11:51
Unable to track package and no feedback provided
My brother send me a package and I am unable to track the package. I've sent emails via dsv contact and nobody is getting back to me. When my brother spoke to them they told him the package will be delivered in this week but according to the customer care the track log wasn't updated yesterday and today. I call the customer care and the lady said that she will log a query and they will email me. How long does it take for someone tyo respond?
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DSV Road's replyOfficial
22 Sept 2021, 12:36Good day Miriam G,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply22 Sept 2021, 12:36
Official
Good day Miriam G,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management