TWO WEEKS OF WAITING FOR DELIVERY OF MY BANK CARD

I have been receiving calls from DSV indicating that my bank card will be delivered for the past two weeks. I have had to postpone appointments and meetings to ensure that I am available to receive my card, to date nothing has been delivered, last week Tuesday they promised to deliver it on Monday, it is Wednesday and I am still waiting, and I’ve received no communication from them. Its really an inconvenience and bad customer service on their end!!