RC
Roscoe C
1 reviews | Active since Jul 2011
25 May 2015, 18:06
Two missed delivery dates
UTI have contacted me twice to schedule the delivery of a MTN SIM card. I was told they would deliver on Thursday 21 May between 3 and 5 - this didn't happen. I was contacted again today (25 May) to schedule delivery between 12 and 2. Another no show.<br> <br> How about you stop calling me until you actually plan on delivering. I can't keep waiting for your couriers that never pitch.
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DSV Road's replyOfficial
26 May 2015, 15:18Hello roscai,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed with our Cape Town branch, the driver missed the appointment but did not follow process, in terms of phoning you to arrange for a different time,
Once again, we sincerely apologise for the delay in delivery of your simcard and lack of feedback from our driver. The card will be delivered to you on the 28/05/2015 as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed with our Cape Town branch, the driver missed the appointment but did not follow process, in terms of phoning you to arrange for a different time,
Once again, we sincerely apologise for the delay in delivery of your simcard and lack of feedback from our driver. The card will be delivered to you on the 28/05/2015 as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
DSV Road's reply26 May 2015, 15:18
Official
Hello roscai,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed with our Cape Town branch, the driver missed the appointment but did not follow process, in terms of phoning you to arrange for a different time,
Once again, we sincerely apologise for the delay in delivery of your simcard and lack of feedback from our driver. The card will be delivered to you on the 28/05/2015 as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed with our Cape Town branch, the driver missed the appointment but did not follow process, in terms of phoning you to arrange for a different time,
Once again, we sincerely apologise for the delay in delivery of your simcard and lack of feedback from our driver. The card will be delivered to you on the 28/05/2015 as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management