Train your drivers to sort out their issues on their own time

I'm not stranger to DSV and their incompetence but this latest stunt is something!

I've been waiting for a delivery for TWO weeks! The company is fine with it but somehow your driver always has an issue why he can't drive. TWO weeks guys. When your driver does come he is clearly not interested. Both times he's been on the phone with a personal call. This is really pathetic customer service.

Today I got an sms saying that he will be trying to deliver again.

When I called him, he said he wasn't sure he could make delivery as the system was offline.

There was no need for the system as this is a manual delivery and this was confirmed to be written on the package.

I cannot believe you guys have been open for so many years and you haven't improved in the slightest.