Total Lack of Service from DSV Mounties

On Tuesday, 27/11/2018 I received an SMS saying: "Dear Client, DSV has received your MTN order and will be contacting you soon for a "delivery appointment." Reference: ********** 4* ********** . On Wednesday, 28/11/2018 I received a telephone call in which I was advised that my MTN order would be delivered on Monday, 03 December between 9:00 and 11:00. At 7:30 on Monday, 03 December I received a SMS advising "Your MTN order will be delivered today. Please note that DSV driver will be collecting Copy of ID and MTN Tax Invoice. Your MTN Tax invoice will be supp**** upon Delivery. DSV Mounties" Around 11:30 on Monday, 03 December I received a call from the driver asking for directions for delivery. The driver was still in Polokwane and still had to drive through to Louis Trichardt. Surely a courier company should provide their drivers with a map of the area, a Garmin, a Tom Tom or a device on which they can use Google maps. My address is available on any of these. At 15:30 the driver still had not delivered my package and I called to advise that I was going out about 16:00. Nothing arrived. On Tuesday, 04 December I send a reply SMS to the SMS's that I received from DSV Mounties, and a complaint on the MTN website. At 13:30 on 04 December I received another SMS advising "Dear Client, DSV has received your MTN order and will be contacting you soon for a "delivery appointment." It is now 14:30 on Wednesday, 05 December and nobody has called me yet. I have tried six or seven times to submit a complaint under "Contact Us" on the DSV website, but the page bombs out before I have finished completing the form and can submit the complaint! I have also tried calling ********** 884 but I was kept waiting for ages!