Top notch service delivery

<p>Our monthly Woolies order was delivered on Saturday, 29 July 2017 sans a 4 kg bag of potatoes. I asked the driver, Lucas, what the procedures are to report the missing item. He said usually the SOP is to phone Woolies customer care, but that this could be a tedious process. He then took his phone and made a couple of phone calls to report the problem and promised that the item will be delivered by 5pm. Well, when 5pm came and gone we assumed we will have to follow up on the matter the next working day. Blow me over, at 7:45pm we get a phone call from the gate - it was Lucas with our potatoes!! Lucas, thank you for being so dedicated to your job and keeping a promise to a customer! DSV, please consider this when doing Lucas' next performance appraisal.</p>