Timeless Poor Service

On the 22nd of March 2018, I received a message from DSV saying “Dear client, DSV has received your MTN order and will be contacting you soon for a delivery appointment. Reference ********** 6* ********** ”which never happened so I then took the liberty to call them, that’s when I was advised that the phone will be delivered on the 3rd of April. Now that’s the day I experienced proper and highly recommended POOR service from DSV. Not only did I spend R100 worth of airtime just to get hold of them I also had to fight just to speak to the manager, whom I didn’t talk to. Enter first agent (Thandokazi) whom was no help, after I spent 30minutes with her and placing me on mute and was busy with her business in the background, I had to scream just she could realize that I was still on the phone waiting on her to advice as to when will the driver get here. Which she never did and hanged up. Enter second agent (Tebogo) whom I spoke to after having to hold for another 30minutes, I didn’t get the opportunity to speak to him as he hanged up on me. Enter third agent (Katlego) who pretty much did as per Tebogo. Enter fourth agent (Precious) who said will attempt to assist to get hold of the driver and she also hanged up. Now meet the show stopper enter fifth agent (Amanda), I spoke to Amanda and advised her that today I didn’t go to work and do my usual business as I’ve been waiting on the delivery guy, she promised me that she will get hold of the driver and call me back. Which she did and said her manager call the driver by the name of Andrew whom will call to say what time will he be here. Enter Andrew: ********** 453, was advised to call me just so I could hear his voice not arrange a delivery as per Amanda as he told Amanda that he was not going to delivery as it’s out of his way. Pontsho Violet Sefitlholo ********** 119 ********** Ref: ********** 6* **********