RK
Rudolf K

1 reviews | Active since Feb 2014

01 Dec 2016, 15:52

Time expired card service

<p>Two weeks before my card expiry date I was contated by ABSA to say my new card was on its way within 4 workdays. Phoned this morning and my card was traced to DSV Mounties courier company which neglected to deliver my card which now is expired.</p> <p> </p> <p>Not a good reflection on ABSA for using a non delivery courier company.</p>

0
Replies (1)
DSV Road
DSV Road's reply02 Dec 2016, 15:44
Official

Good Day Rudolf

Thank you for notifying us about your recent experience with DSV Mounties.

Your card was successfully delivered today at 15:25pm.

As discussed, we apologize that the service provided did not meet your expectations, as well as for any inconvenience caused.

We value your feedback as this assists us in improving our service delivery to our clients.

Regards

DSV Management