Third time NO LUC****
3rd time using DSV and had k@# service all the time 1st no one calls to arrange delivery 2nd after you call and schedule they don't deliver on the time given. When you call to find out you wait for 10min to just get transferred from one person to the next.
My parcel was scheduled for delivery today between 10 & 11 by 12 I had not received delivery, they contacted the driver and apparently they are not scheduled to deliver today in my area !!!!!!
Finally I get called back and they say it was scheduled for between 11 and 13 but it will be with me before 16:00
The first delivery was only delivered to my work place 19;00 at night and the best of all is they said to me I must 19:00 at night travel 50km back to work to take delivery!!!!
how pathetic, call the manager get through to reception, reception just puts me through to another person every time and then that person puts me back through to reception!!!
it is now 12:45 and still no delivery and no contact from the delivery person to say where they are and when it will be dropped off
Good day Roxanne,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good day Roxanne,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Dear Client,
Once again, we would like to apologies for the level of service that you have received from our staff.
In order for us to investigate further we need you to please assist us with either your order number or your ID number.
We no longer have access to this details from the Hello Peter site, but once we have received the details from you, we will get in contact with you immediately.
Please make sure that you respond privately, because all details will be blocked of when you respond publicly.
Kind regards,
DSV Management
Best regards,
Dear Client,
Once again, we would like to apologies for the level of service that you have received from our staff.
In order for us to investigate further we need you to please assist us with either your order number or your ID number.
We no longer have access to this details from the Hello Peter site, but once we have received the details from you, we will get in contact with you immediately.
Please make sure that you respond privately, because all details will be blocked of when you respond publicly.
Kind regards,
DSV Management
Best regards,
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,