1 reviews | Active since Mar 2019
THEY HAVE NO CLUE!!!!!
TL:DR They have abolutley no clue!!! Stay away!!!!
These people are actually quite pathetic, firstly delivery for my FNB card was scheduled for a Tuesday, which never happened. On Wednesday I recieved an sms saying they were delivering that day. When the driver arrived he would not accept my proof of address, even after I confirmed on the phone with the lady that I would provide this and it was in order. I made contact with FNB that evening and was informed that my proof of address was 100% correct and that they would arrange for the courier again the next day. The next day came and I recieved the call, already annoyed that I was being asked to provide all the information i.e. address etc even though this had been done on the previous delivery i was asked wha I would provide for my proof of address, again i said I would supply the ame document to which the lady responded that that was not acceptable. At that point I asked for a manager to call me as FNB is saying it is fine but DSV is saying it is not. I waited 2 or 3 hours with no response so I called the manager, after i emailed her my document she said that she could not understand why this was being rejected by the other people as it is fine. She then arranged for a courier to be sent and the delivery happend. Now we are 2 weeks later, FNB has activated my account and all is well. I get a call this morning again from DSV saying my proof of address is not correct. I actually have no words this. Just plain stupidity is what this is. I would give them zero stars but I am not able to. STAY AWAY from these imbecile's
We have escalated this to the relevant Management team to investigate.
Please accept our apology for the inconvenience caused. Kind regards, DSV Management
We have escalated this to the relevant Management team to investigate.
Please accept our apology for the inconvenience caused. Kind regards, DSV Management
