RR
Raksha R
1 reviews | Active since Aug 2023
03 Aug 2023, 11:01
They claim that they delivered a parcel to me
They claim that they delivered a parcel to me. This is not true. Even the signature on the document is not mine. The driver was never in my estate and my security footage shows no one here 2 hours before and 2 hours after the stated delivery time. The driver admits that there was a mistake and they delivered to someone else. We are day 4 and there is no resolve as to where my parcel is.
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DSV Road's replyOfficial
03 Aug 2023, 11:03Good day Raksha,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Road's reply03 Aug 2023, 11:03
Official
Good day Raksha,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,