The worst service ever

Ref No HP082 There needs to be an option here to give zero stars, one star is one too many. I used the new online client portal which is now the only way to order a collection & delivery with them; once it's captured, that's that, you can't edit or update it. I gave a detailed address for collection in Gauteng with the person's name and mobile number, got a very helpful consultant to email the waybills to the branch who would collect because I couldn't send them to the originator, and this was on the MORNING of 13 February. A number of failed collections were logged by the branch but not once did anybody telephone me or the other party to say there was a problem. Today is the 22 February and finally I have been advised that my parcel has just been collected in Gauteng. This is ABSOLUTELY unacceptable service. Would you accept this? The company I work for used the service when it was called Globeflight, before being bought out by DSV, and they were always more than excellent!