1 reviews | Active since Dec 2018
THE WORST SERVICE EVER!
After a no show and waiting for 2 hours which required me cancelling my meetings, I called DSV mounties. Their telephone operators (once you've held for ages) just **** the call which requires calling back a few times and eventually someone takes the call. The operator then told me my package had been put on pause which she deactivated and said somone would call me. No one called so I again called the following day. The second date I was assured (they had put on the system apparently) my package would arrive timeously. The second day I again waited for 2 hours and no one called or arrived. The call centre again ****ed my call a few times and I have now given up. How this company survives is beyond me but I am due to cancel my MTN order because of it.
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
