AG
Ashleigh G

1 reviews | Active since Dec 2018

07 Dec 2018, 12:06

THE WORST SERVICE EVER!

After a no show and waiting for 2 hours which required me cancelling my meetings, I called DSV mounties. Their telephone operators (once you've held for ages) just **** the call which requires calling back a few times and eventually someone takes the call. The operator then told me my package had been put on pause which she deactivated and said somone would call me. No one called so I again called the following day. The second date I was assured (they had put on the system apparently) my package would arrive timeously. The second day I again waited for 2 hours and no one called or arrived. The call centre again ****ed my call a few times and I have now given up. How this company survives is beyond me but I am due to cancel my MTN order because of it.

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Replies (2)
DSV Road
DSV Road's reply07 Dec 2018, 13:00
Official
 Good day Ashleigh, 

We sincerely apologize for level of service that you have received and for the inconvenience caused. 

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly. 

 

Kind Regards, 

DSV Management 
DSV Road
DSV Road's reply15 Jan 2019, 12:03
Official
Good Day Ashleigh, Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management