The Worst Customer service i have ever experienced

<p>I made used of this company to courier my goods from Jeffreys bay to pretoria gauteng. I phoned them early this morning to get a status update regarding my delivery for my Fiance's goods only to be told that one of the parcels has been missing from the 10/01/2017, so i paid an amount of R3000 to have my thing not being delivered and some of my personal belongings lost. im phoning up and down to get hold of people to give me feedback, no one is getting back to me i'm getting put on hold phone calls droppen being transferred to wrong departments and the list goes on.</p> <p>in my life as being a senior manager in a company i have never ever experienced this level of people on all levels and in all departments not having a clue what is going on, if this is the type of service this company gives to clients i would advise any future potential client to not make any use of DSV and state the reasons why, i trusted the company with personal belongings and now some of the things are gone, no one gets back and still no goods received or any calls and it's been 3 hours later...management in top positions really need to review the structures in which the company is being run as it's really bad to treat customers this way</p>