The worst customer experience
By far the worst delivery service ,firstly the driver came after the scheduled time I had to personally call customer services to find out what's going on as I haven't heard anything from the driver and it's getting to 5pm.Nor did I receive the callback that i requested from the driver,The driver gets here I provide him with the documents as per the sms notification they requested for ID copy and proof of residence then he asks for the original ID which is not scanning in his device.MY WHOLE DAY WASTED WAITING FOR THIS ORDER WHICH I DIDNT EVEN GET!!!!! I wonder if mtn couldn't use another logistics company
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DSV Road's replyOfficial
28 Dec 2023, 17:16 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply28 Dec 2023, 17:16
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management