The service it’s horrible I was supposed to receive my discovery bank card 3 days after applying for it and they kept on rescheduling the delivery without any valid reason why

The service it’s horrible I was supposed to receive my discovery bank card 3 days after applying for it and they kept on rescheduling the delivery without any valid reason why . The driver called me on the 5th saying he’s bringing the card and came by my work place and spoke to security and left with the card and at 18:00 I received a message saying card was delivered to me and I didn’t receive my card the ladies on the phone kept on saying they’ll escalate the matter but didn’t the name of the driver is Ofentse Mathuleo I’m still waiting even today it’s totally unacceptable service