The most unreliable logistics company in South Africa DSV

I'm not with the service delivery for my FNB card to be delivered TO FNB Long Street Cape Town about 3 weeks ago. I went to the FNB Branch last Friday and was told the card has not been delivered. I have send an email also 2 weeks prior requesting that the card be delivered to that branch. Yes, DSV called me however as I work night shift it's impossible to answer my phone when they call. Also, the customer service team doesn't even bother to do a follow up call. Also, on Friday I asked and requested that DSV must be responsible for paying late payment fees as I don't have a card to make payments to debtors. I have a total amount of R1800 of late payment fees which I asked the consultant and her Team Leader that DSV must pay for it. Both of them didn't even showed any empathy for the concern and situation I am going through and all that was said is "I'm sorry". Also asked to speak with the operations manager that time and the team leader said he or she is not available. This is the poorest service I have ever experience from a logistics company. I am still requesting that DSV must pay the R1800 for late payment fees as this was your responsibility to ensure that I have received my bank card within 7 to 14 days and not a day later. Also I only received an sms on Friday stating it will be delivered and that follow up calls should be made if you cannot get hold of the customer. I want the directors and executives of DSV to see this review as I have also emailed them. Once again just pay me the late payment fees of R1800