RP
Richard P
1 reviews | Active since Dec 2016
05 Aug 2025, 06:55
The most pathetic courier service company
This has been one of the poorest experience i have had with a courier company. Friday 1st Aug they were meant to delivery my MTN Wifi, driver called and informed me he was 5 min away and i was not home so i asked if he could deliver to me last and he said no but he will come Saturday. Their call centre does not work weekends so when i called the weekend i could not get hold of anyone Come Monday i speak to someone and explained that i have now lost 2 days of no internet even though i have paid MTN for the full month, no remorse shown or empathy, gladly scheduled my delivery on 5 Aug 2025
Helpful (0)
Replies (2)0
Replies (2)
DSV Road's replyOfficial
05 Aug 2025, 08:01Good day Richard Prehn,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply05 Aug 2025, 08:01
Official
Good day Richard Prehn,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
RP
Richard P's updateReviewer Update
05 Aug 2025, 16:48Hi there
you have contated me and your courier attempted to deliver today. Your machine for fingerprints verification failed and i had to call MTN to arrange manual collection( whatever that means)
Another day sitting without WIFI
I want to know who is going to refund me all these days i have not made use of WIFI i have paid for ?
you have contated me and your courier attempted to deliver today. Your machine for fingerprints verification failed and i had to call MTN to arrange manual collection( whatever that means)
Another day sitting without WIFI
I want to know who is going to refund me all these days i have not made use of WIFI i have paid for ?
RP
Richard P's update05 Aug 2025, 16:48
Reviewer Update
Hi there
you have contated me and your courier attempted to deliver today. Your machine for fingerprints verification failed and i had to call MTN to arrange manual collection( whatever that means)
Another day sitting without WIFI
I want to know who is going to refund me all these days i have not made use of WIFI i have paid for ?
you have contated me and your courier attempted to deliver today. Your machine for fingerprints verification failed and i had to call MTN to arrange manual collection( whatever that means)
Another day sitting without WIFI
I want to know who is going to refund me all these days i have not made use of WIFI i have paid for ?