The driver kept returning my parcel back to the branch never calling me once to say he is going to deliver or maybe he is looking for my adress

The driver kept returning my parcel back to the branch never calling me once to say he is going to deliver or maybe he is looking for my adress. I asked them to leave at the branch so i can get it myself no response to the every morning i get a message saying the parcel is being delivered but it kept returning to the branch. I had to call them and have them trabsfer me to the driver who by the way had all my details in front of him and came to my place in 10min. Which he was around he and could have delivered on time but they never did