YL
Yve L

1 reviews | Active since Jan 2021

04 Dec 2023, 10:50

The driver just left my parcel at the gate with security without letting me know, instead of taking it to my apartment

The driver just left my parcel at the gate with security without letting me know, instead of taking it to my apartment. The security forgot about it and I asked if there was a delivery I was told no. I got my parcel a day later. It could have easily been lost or ******. At least call to say you left it at the gate. I had so much anxiety thinking it was lost

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Replies (1)
DSV Road
DSV Road's reply04 Dec 2023, 11:03
Official
 
Good day  
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management