YL
Yve L
1 reviews | Active since Jan 2021
04 Dec 2023, 10:50
The driver just left my parcel at the gate with security without letting me know, instead of taking it to my apartment
The driver just left my parcel at the gate with security without letting me know, instead of taking it to my apartment. The security forgot about it and I asked if there was a delivery I was told no. I got my parcel a day later. It could have easily been lost or ******. At least call to say you left it at the gate. I had so much anxiety thinking it was lost
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Replies (1)DSV Road's replyOfficial
04 Dec 2023, 11:03Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply04 Dec 2023, 11:03
Official
Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
