The damage DSV has done to our growing small business with NO assistance or feedback on their lack of delivering a basic service as promised.

Where do I even start.... We are a fast growing small business based in Benoni, and we send shipments to our clients all over South Africa. We chose DSV as our courier as their lead times are reasonable and pricing is affordable to our clients. In the beginning the service was great..

For the last 3 weeks, we have shipped 35 parcels and out of the 35 shipments, 9 of them has not been delivered. The oldest one dating back to 28 July!! 16 days!!!!!!! And it was only from Benoni to Pretoria!

We have emailed customer service over 10 times, we have phoned, we have asked to speak to a manager (which NEVER happens) And I am now at the point where I believe they are avoiding telling us what is actually going on...

I need updates on my shipments so I know what to tell my clients. Or if the parcelswebt missing in DSV's custody, I need to dispatch new orders to my clients!!

No updates, no feedback, no updates on the DSV tracking link, no assistance when calling or emailing and sometimes straight up lies from customer service.

All this for a service we paid for in advance..

Unacceptable is not even cutting it right now.

I would love if an actual manager can explain this level of incompetence and just GIVE US UPDATES on our shipments. Not to mention a refund on a service promised and not rendered.

This has an UNBELIEVABLE impact on a growing small business. We are literally now losing clients by the day, and DSV just does not seem to give a damn!