SS
Saskia S
1 reviews | Active since Sept 2022
06 Sept 2022, 08:16
The agent Hilda closed my query without even handling it and passed me to some other people or department without telling me why
The agent Hilda closed my query without even handling it and passed me to some other people or department without telling me why. All I wanted was a tracking number for my parcel which I don't have as I need to make arrangements for delivering
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DSV Road's replyOfficial
06 Sept 2022, 08:27Good day Saskia,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management.
DSV Road's reply06 Sept 2022, 08:27
Official
Good day Saskia,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management.