terrrrible service DSV

i recieved a call frpm DSV on the 24th april ( tuesday )stating that my upgrade cell phone will be delivered on the 25th ( wednesday) .. no delivery took place . on thursday 26th at about 9:20 am , i recieve a call from a driver stating that he has my phone and sim card , but he is not in my area , he is the driver for another area. he said he would escalate it and find a solution . obviously nothing happened . at about 4pm , i call the DSV office only to be told the driver still has my phone and is not in my area . they can deliver in monday the 30th april . on monday i tried calling several times , the 1st call i was told by a lady called "Kia" that they can only deliver on May 2nd but she will call me back to try and arrange something better .... after a few hours i call back and i am informed that delivery can only happen on thursday 3rd of may . after much complaining and being placed on hold for around 30 minutes i am now told that earliest delivery is in 2 days time on the 2nd may .. basically DSV has had my parcel since tuesday the 24th april ... so now i wait again ....... MTN .. please find a more reliable courier company that can meet your great standards