Terrible service, no sense of urgency

I recently signed a sim card deal with Telkom via Mondo, I received a call from DSV- Walmer, PE requesting to deliver on 17/12/19 I asked why not 12-13 as I will still be in the province, they said they are full, looks like this sim card is so huge that it needs to be delivered alone, since I was in P.E Wednesday I requested to go and fetch it, after she spoke with her superviser I was told to wait outside the yard a consultant will come and assist, I waited for more than 30 minutes I ended up leaving without my patcel.