RY
Radley Y
1 reviews | Active since Sept 2020
08 Aug 2022, 15:20
Terrible service from DSV couriers- still waiting for my package
Your driver delivered a package to me approximately a month ago but had a faulty biometric machine. When I asked him about a OTP so that I could take ownership of the package, he had no clue what I was talking about and refused to hand over my package. I'm still waiting for my parcel to be delivered. Can someone competent at DSV couriers contact me to assist me as it is very frustrating dealing with your company
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Replies (2)
DSV Road's replyOfficial
08 Aug 2022, 15:41Good day Radley Y
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Management
DSV Road's reply08 Aug 2022, 15:41
Official
Good day Radley Y
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Management
RY
Radley Y's updateReviewer Update
11 Aug 2022, 16:45Hello again. Please can you ask the escalation manager who contacted me on Monday to please call me again. Your driver arrived on Wed. (as she said he would) BUT the biometric machine FAILED AGAIN. My thumb prints were clear (both the driver and I saw them) but after the 3rd or 4th attempt, he stopped trying. I asked him what about the OTP option that you said he would be able to use if biometrics failed and he showed me that the machine is not giving him this option. Neither were there any instructions on the sheet to this effect. He called your offices but they told him there is nothing they can do. PLEASE PLEASE can you organize for your driver to deliver the phone tomorrow with only the OTP option (IE NO BIOMETRICS as it it is not working and your back up processes aren't working either) as it's now approximately a month & I still don't have the phone
RY
Radley Y's update11 Aug 2022, 16:45
Reviewer Update
Hello again. Please can you ask the escalation manager who contacted me on Monday to please call me again. Your driver arrived on Wed. (as she said he would) BUT the biometric machine FAILED AGAIN. My thumb prints were clear (both the driver and I saw them) but after the 3rd or 4th attempt, he stopped trying. I asked him what about the OTP option that you said he would be able to use if biometrics failed and he showed me that the machine is not giving him this option. Neither were there any instructions on the sheet to this effect. He called your offices but they told him there is nothing they can do. PLEASE PLEASE can you organize for your driver to deliver the phone tomorrow with only the OTP option (IE NO BIOMETRICS as it it is not working and your back up processes aren't working either) as it's now approximately a month & I still don't have the phone