Terrible service from driver- left without delivering my goods

Rude driver - absolutely no care for customers. I was scheduled to receive an mtn package Driver arrives and asks me to walk to the ba*****t gate (instead of reception) He then refuses to get out of his car (could barely hear his mumble as we are now in the ba*****t)

When I purchased the package I was told to have my original ID and that a digital copy would suffice.

1. My proof of address was dated 24 November 2023 - it was my lease invoice. He refused to accept it saying it's old and he needs one dated December. He requested that I pull a bank statement- which I refused to do..... this is madness as proof of addresses are valid for 3 months!

2. The driver then refuses to accept my ID without me making a photocopy. BUT is unable to wait for the copy so he is leaving.... I then begged him to wait as I had a copy of my ID at my desk. Handed him the copy- not good enough. He is rushing and can't accept my ID copy because it was only 1 side of the ID.

3. Asked him for his details- refused to provide it. Gave me dsv contact number which doesn't work

I googled and called dsv contact centre but im not surprised - high volumee of calls so you wait all day. Call back option available but I'm still waiting....

Ridiculous