aA
aletta A
1 reviews | Active since Jul 2017
22 Dec 2020, 21:45
Terrible service and call centre with no clue
A parcel has been send to me on 15 Dec 2020. It is now 22 Dec 2020. DSV tracing system is useless, last entry was on 16 Dec. Call center is no help at all, the only tell you what you already know on tracing system that is not updated. They also tell you delivery will be tomorrow just to get ride of you on the phone. I feel disappointed and powerless and have no way to resolve my problem.
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DSV Road's replyOfficial
23 Dec 2020, 08:27 Good day Aletta,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
DSV Road's reply23 Dec 2020, 08:27
Official
Good day Aletta,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management