Terrible service

A one star rating is generous for the appalling service I've received. I placed an order with Woolworths for delivery on 31/07/2021 which was supposed to be delivered via DSV. Today is 16/08/2021 and the parcel is still not received. I've called and emailed numerous times but nobody is able to tell me where my order is. I keep getting told that I will be called the next day with an update and I never get called. When I do eventually get hold of someone I'm told that they are still tracking the parcel and investigating the matter.

I've even used the tracking service online which only shows that my parcel was scanned into Centurion and there's no further information. Absolutely useless service from DSV. If I'm ever online shopping and DSV is the logistics company , I would rather not buy from that store.