terrible service

This is very frustrating, I have been waiting for this bank card for two weeks full now, there is no communication, I clearly stated that during in office hours I cannot be contacted, there is a receptionist at work who is waiting for my parcel to arrive, I have also given you my extension to contact me. You will not be able to contact me on my cell phone please, can you do the honourable thing and deliver my card, I have bills to pay with that card