Terrible for Business / Brand Damage

DSV is one of, if not the worst freight service in South Africa for a professional business as they WILL cause irreparable brand damage and loss of sales for any growing company as per first hand experience(s) listed below: 1. Drivers deliver parcels to complete strangers without requesting proof or permission by the consignee to accept the parcel on their behalf. Terrible security measures in place. 2. Parcels/boxes gets destroyed and ripped apart quite often leading to damaged products. (At least they are willing to credit the courier fee which is a fraction of the damaged product cost.) 3. Insurance loophole. As per small print, they will not entertain any damaged stock or loss once the waybill is signed and loss not immediately reported to the driver, even though insurance was taken at an extra cost and their own CCTV footage indicates the terrible handling of some parcels. Take into consideration, parcels are often delivered to tellers, receptionist, security guards, domestic workers etc. who will not open the parcel to check the content without permission from the consignee/client. The drivers are in a hurry, which is understandable, so expecting them to wait while the consignee checks every item is ludicrous. 4. Claims department is only there for the salary. Weeks will go by, countless emails and no feedback. 5. Clientzone online booking system often crashes, does not always alert the driver to collect, creating a backlog of bookings and sometimes missed collections. 6. Clientzone call centre. Non existent. Don't even bother.

Only one person in the entirety of this company is actually useful and always tries her best to us with all the issues listed above.