Terrible experience

Terrible experience. No communication on potential delays whatsoever. Operations Team ignored my request to have an urgent same day delivery even though I was willing to incur the surcharges. Feedback only provided the next day when the parcel was eroute/ scanned out on delivery. I failed to understand why their system could not pick up delivery out of schedule and send out notification to advise accordingly. How can a reputable organization like yours wait on a customer to enquire first?.....Very disorganized and clearly, the system in places sucks and does not priorities old dates!