Terrible customer service.

I haven't received my parcel since it was on delivery from the 18th of December 2023 to date and no communication or feedback from them, I have to keep calling them and they hang-up my calls and never get back to me, I have to call back and check where my parcel is because the tracking number provided shows a status of a delivery that failed even before receiving it. They are rude from the support team to the driver. Mondo should cut ties with them before they ruin their reputation. They even provide false information to Mondo that my delivery failed on the 29th of December 2023 whereas the driver didn't come and on top of that they in breach of the delivery of my parcel which was supposedly to come between 3 - 10 business days. We really need a legal step to be taken for this company, we are tired we can't be complaining and no responses to our complaints, this shows that they are *********** and unprofessional.