Terrible customer service

I ordered a device online on 16 December 2022, I was informed that the device will be courier by DSV and they will be in touch with me. It took the company a whole week to set up a delivery date. The delivery was due on Wednesday 28 December 2022 however the driver who was supposed to contact never contacted me regarding the delivery. I had to contact the company to f9gure out what had happened and I was informed that the driver couldn't reach me so he returned item I was so livid cause no one called me to tell me that the driver is here to deliver the item, I had to be the one running after them. The consultant offer a delivery for 3rd January 2023 which I refused cause I won't be available at the time. He was able to reschedule for 30 December 2022. Today I received sms stating that the device is out for Delivery. I called Dsv at 11:30 as I was told that delivery will take place between 11:00 Ann 14h00 to track my device and I have been transferred from one department to another without any solid Information.

I just called them again at 13h30 and I was informed that the driver has returned the item as he was given an item that is not within his delivery area! I will be called again by a consultant who will reschedule another delivery.

No one bothered to give me an update regarding the status of my parcel on both incidents, I had to be the one who keeps on calling them for updates, this is the worst courier service I have ever received. If I could I would have given me 0 star rating. Their service is disgusting 🤢!