DB
Derek B
1 reviews | Active since Jul 2013
03 Sept 2021, 18:03
Terrible customer care service and non delivery.
Terrible customer care service and non delivery. Had to take an afternoon off work in order to take personal delivery of new SIM Card. Does not arrive during allotted time, contact company and driver then lies to them and informs he was told via SMS no one at home. Am leaving early next morning on holiday and was then promised that he would deliver even if late. Again no show! Shoddy and unprofessional
Helpful (0)
Replies (1)0
Replies (1)
DSV Road's replyOfficial
06 Sept 2021, 10:14Good day Derek B,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management
DSV Road's reply06 Sept 2021, 10:14
Official
Good day Derek B,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management