Terrible communication, lousy time keeping and no delivery????

Really deserves negative 5 stars!!!

Got a phone call from Dylan at 7:40 this morning informing us that the driver is at the locker with our parcel but it can't fit in the locker, can they deliver it to us." Yes sure, I live 2 minutes away from the locker and give my address", only to be told it will only be done at 11. Now I'm less than 3km from where the driver was and I would only get it at 11? Doesn't make much sense but no problem I happily accept.

It is now 15:20 and still no delivery. Been attempting to call DSV since 13:00 and the only thing I've heard "please hold for the next available operator",most recent call which I'm still holding on for, has been 45 minutes. By the time the phone call is done I would have spent more money on airtime trying to speak to a person that works at this so called establishment, than the cost of the item being delivered.