CM
Chane M
1 reviews | Active since May 2020
22 May 2020, 14:17
Terrible!
If it were possible to give no stars I would do that! The worse possible courier company in SA!! My package is "in Centurion" for more than 10 days now and their only response is that they have "no drivers coming to my area". How pathetic is this?! They have not escalated my query or expedited my package and they simply do not care. The package contains essential goods and was not even placed on the tracking system until 5 days after they picked it up. They have absolutely no regard for their customers. I was extremely polite and asked for updates, every single day the response was "tomorrow". I even said to them that they have one more day before this is posted on hellopeter, to which my email was ignored. They may have even lost or ****** my package and I have no way of determining this. Utterly useless service providers.
Helpful (0)
Replies (7)0
Replies (7)
DSV Road's replyOfficial
22 May 2020, 15:32Good day Chane
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply22 May 2020, 15:32
Official
Good day Chane
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
CM
Chane M's updateReviewer Update
22 May 2020, 17:52Good day
Thank you for getting back to me.
My hopes on this courier company are really not high. I have been in contact with 3 people via email this week, apart from the countless calls I have made. I have constantly been told that there are no drivers coming to my area. There has been absolutely no resolution whatsoever as I have constantly been told "you will receive the package tomorrow, there are no drivers coming to the area".
I have constantly expressed my dismay regarding the situation and no one is ready to help. I reply to emails and then get ignored until it is convenient to give me the same excuse.
Really not impressed.
Thank you for getting back to me.
My hopes on this courier company are really not high. I have been in contact with 3 people via email this week, apart from the countless calls I have made. I have constantly been told that there are no drivers coming to my area. There has been absolutely no resolution whatsoever as I have constantly been told "you will receive the package tomorrow, there are no drivers coming to the area".
I have constantly expressed my dismay regarding the situation and no one is ready to help. I reply to emails and then get ignored until it is convenient to give me the same excuse.
Really not impressed.
CM
Chane M's update22 May 2020, 17:52
Reviewer Update
Good day
Thank you for getting back to me.
My hopes on this courier company are really not high. I have been in contact with 3 people via email this week, apart from the countless calls I have made. I have constantly been told that there are no drivers coming to my area. There has been absolutely no resolution whatsoever as I have constantly been told "you will receive the package tomorrow, there are no drivers coming to the area".
I have constantly expressed my dismay regarding the situation and no one is ready to help. I reply to emails and then get ignored until it is convenient to give me the same excuse.
Really not impressed.
Thank you for getting back to me.
My hopes on this courier company are really not high. I have been in contact with 3 people via email this week, apart from the countless calls I have made. I have constantly been told that there are no drivers coming to my area. There has been absolutely no resolution whatsoever as I have constantly been told "you will receive the package tomorrow, there are no drivers coming to the area".
I have constantly expressed my dismay regarding the situation and no one is ready to help. I reply to emails and then get ignored until it is convenient to give me the same excuse.
Really not impressed.
CM
Chane M's updateReviewer Update
23 May 2020, 15:18Clearly nothing but a pathetic automated response
CM
Chane M's update23 May 2020, 15:18
Reviewer Update
Clearly nothing but a pathetic automated response
DSV Road's replyOfficial
25 May 2020, 09:36Good morning Chane
Kindly note that a team member tried contacting you on friday, unfortunately the number you provided was unreachable. An email was sent to you as well. Kindly respond with an alternative number and your parcel details in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that a team member tried contacting you on friday, unfortunately the number you provided was unreachable. An email was sent to you as well. Kindly respond with an alternative number and your parcel details in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply25 May 2020, 09:36
Official
Good morning Chane
Kindly note that a team member tried contacting you on friday, unfortunately the number you provided was unreachable. An email was sent to you as well. Kindly respond with an alternative number and your parcel details in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that a team member tried contacting you on friday, unfortunately the number you provided was unreachable. An email was sent to you as well. Kindly respond with an alternative number and your parcel details in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
CM
Chane M's updateReviewer Update
25 May 2020, 11:31Hi there
I received the email from the team member advising that there was a typo with the number and provided the correct number. I also provided the parcel details and my delivery address. I also sent a follow up email asking for the status. I am still awaiting for a response. Please note that I am unable to take calls during working hours however my email responses are immensely prompt and I would really appreciate a resolution to this matter as it has dragged on for a bit too long.
Best,
I received the email from the team member advising that there was a typo with the number and provided the correct number. I also provided the parcel details and my delivery address. I also sent a follow up email asking for the status. I am still awaiting for a response. Please note that I am unable to take calls during working hours however my email responses are immensely prompt and I would really appreciate a resolution to this matter as it has dragged on for a bit too long.
Best,
CM
Chane M's update25 May 2020, 11:31
Reviewer Update
Hi there
I received the email from the team member advising that there was a typo with the number and provided the correct number. I also provided the parcel details and my delivery address. I also sent a follow up email asking for the status. I am still awaiting for a response. Please note that I am unable to take calls during working hours however my email responses are immensely prompt and I would really appreciate a resolution to this matter as it has dragged on for a bit too long.
Best,
I received the email from the team member advising that there was a typo with the number and provided the correct number. I also provided the parcel details and my delivery address. I also sent a follow up email asking for the status. I am still awaiting for a response. Please note that I am unable to take calls during working hours however my email responses are immensely prompt and I would really appreciate a resolution to this matter as it has dragged on for a bit too long.
Best,
DSV Road's replyOfficial
25 May 2020, 14:03Good day Chane
Thank you for the feedback. Kindly note that the matter is being attended to by our team and you will receive your parcel tomorrow. We would like to take this opportunity to once again apologise for any inconvenience caused.
Kind Regards,
DSV Management
Thank you for the feedback. Kindly note that the matter is being attended to by our team and you will receive your parcel tomorrow. We would like to take this opportunity to once again apologise for any inconvenience caused.
Kind Regards,
DSV Management
DSV Road's reply25 May 2020, 14:03
Official
Good day Chane
Thank you for the feedback. Kindly note that the matter is being attended to by our team and you will receive your parcel tomorrow. We would like to take this opportunity to once again apologise for any inconvenience caused.
Kind Regards,
DSV Management
Thank you for the feedback. Kindly note that the matter is being attended to by our team and you will receive your parcel tomorrow. We would like to take this opportunity to once again apologise for any inconvenience caused.
Kind Regards,
DSV Management
CM
Chane M's updateReviewer Update
28 May 2020, 09:14After very many phone calls and emails I have now received my package.
CM
Chane M's update28 May 2020, 09:14
Reviewer Update
After very many phone calls and emails I have now received my package.