JZ
Jessica Z
1 reviews | Active since Apr 2021
19 Mar 2024, 23:56
Subject: HP018 Extremely unsatisfied with DSV service
Subject: HP018 Extremely unsatisfied with DSV service. DSV ClientZone online courier portal is not updated since the 6th March 24, yet Choene Monyamane, customer service agent claims the parcel has been delivered with a manual delivery sheet? No tracking is available on DSV ClientZone since the 6th of March, the date the parcel was deposited in the box at Engen Hatfield!!! First time using DSV and will NOT use DSV again! Bad overall customer service throughout the system, customer liason officer! Bad bad experience
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DSV Road's replyOfficial
20 Mar 2024, 10:54 Good day, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply20 Mar 2024, 10:54
Official
Good day, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management