Still no delivery!
Worst service ever!They have been sitting with my phone since Friday 7 June and yet i still dont have it.The MTN upgrade is my cell number but in my dads name.This was clearly stated when organizing the delivery on Friday 7th.They keep phoning me for delivery but wont help me because it is not under my ID I have given them my dads number up to 3 times a day and yet they still call me and haven't called his number once!!!!He calls back and they say no they will contact in the morning to rearrange delivery but then phone ME again!!I give them the correct number and then they dont call him!How can i help you if you not willing to help me!It is almost a week that i could of had my new phone.I need this delivery ASAP!!!!!!!!!!!!!!!!!
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Replies (3)0
Replies (3)
DSV Road's replyOfficial
13 Jun 2019, 15:41Good day Nadia,
We apologise for the experience you've had with DSV and the inconvenience caused regarding your phone. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
We apologise for the experience you've had with DSV and the inconvenience caused regarding your phone. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply13 Jun 2019, 15:41
Official
Good day Nadia,
We apologise for the experience you've had with DSV and the inconvenience caused regarding your phone. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
We apologise for the experience you've had with DSV and the inconvenience caused regarding your phone. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
's updateReviewer Update
13 Jun 2019, 15:48another day has gone by with no luck!This is truly disappointing as this seems to be a dead end with no solution.
's update13 Jun 2019, 15:48
Reviewer Update
another day has gone by with no luck!This is truly disappointing as this seems to be a dead end with no solution.
's updateReviewer Update
20 Jun 2019, 07:20when i thought things couldn't get worse they did.So delivery finally was scheduled for delivery wednesday 12h30 - 13h30 - my dad works out at sea so he left the docks to come to the workshop and waited until 14h30,he had to go back to work,at 16h00 he got a call saying that the driver is around the corner,again left the docks and waited until 17h00!!!yes we finally received the parcel but very inconveniently.totally put off by your customer services and delivery.
's update20 Jun 2019, 07:20
Reviewer Update
when i thought things couldn't get worse they did.So delivery finally was scheduled for delivery wednesday 12h30 - 13h30 - my dad works out at sea so he left the docks to come to the workshop and waited until 14h30,he had to go back to work,at 16h00 he got a call saying that the driver is around the corner,again left the docks and waited until 17h00!!!yes we finally received the parcel but very inconveniently.totally put off by your customer services and delivery.