KJ
KABS J
1 reviews | Active since Aug 2013
15 Feb 2023, 12:08
Stay away from DSV Road!
Lodged a collection near Kimberley on 3 February, driver went their on 6 February to collect and the consignment wasn't ready.
So DSV left. They said nothing. No email notification of failed collection. No SMS. No phone call. No pop-message on ClientZone. No facility on ClientZone to check exceptions.
They just closed the collection.
While I'm on this page, I recently (last month) tried to contact DSV to request assistance to allow multiple users to log in to my account. I received an automated "We got your email and we will get back to you" email. Well, I'm still waiting for them to get back to me!
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Replies (2)0
Replies (2)
DSV Road's replyOfficial
15 Feb 2023, 12:13Good day KABS,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply15 Feb 2023, 12:13
Official
Good day KABS,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
KJ
KABS J's updateReviewer Update
15 Feb 2023, 12:20Don't be a ***ard. Name yourself! Give me a direct contact number!
Your automated messages / emails (like the above) mean NOTHING to me!
I've got a batch of dead emails from you saying "we are aware of your email and we will get back to you" that no one got back to me on, so I'm not holding my thumbs!
Your automated messages / emails (like the above) mean NOTHING to me!
I've got a batch of dead emails from you saying "we are aware of your email and we will get back to you" that no one got back to me on, so I'm not holding my thumbs!
KJ
KABS J's update15 Feb 2023, 12:20
Reviewer Update
Don't be a ***ard. Name yourself! Give me a direct contact number!
Your automated messages / emails (like the above) mean NOTHING to me!
I've got a batch of dead emails from you saying "we are aware of your email and we will get back to you" that no one got back to me on, so I'm not holding my thumbs!
Your automated messages / emails (like the above) mean NOTHING to me!
I've got a batch of dead emails from you saying "we are aware of your email and we will get back to you" that no one got back to me on, so I'm not holding my thumbs!